Learn About The Claims Process

The following is a step-by-step guide to the complete claims process.

• The Policy holder (YOU) calls OCAD to report a claim.
• We call to your home to assess the damage to the property.
• After which we examine the policy cover, its terms and conditions.
• Our office will report your claim to your insurance company and arrange a suitable time for the insurance adjuster to accompany us back to your home.
• One of our qualified assessors will quantify the amount of the claim.
• Once the amounts are cross checked against your particular policy we present a full claims report to your insurance company of their appointed loss adjuster.
• Through a series of meetings, phone calls and emails we then negotiate settlement on behalf of the policyholder with their insurance company or the appointed loss adjuster.
• Where necessary, we can arrange temporary accommodation or alternative premises as appropriate under the terms of the policy. We have strong links with various letting agents throughout Ireland.
• We can also negotiate interim payments with the insurer if necessary.
• In addition to all of the above we offer advice on all matters relating to property losses.
• Our main goals are to push for the claim to be settled quickly and favourably.
• During the reinstatement works we can manage the supervision of repair works if necessary.
• We can also advise the policy holder on adequate cover at time of renewal.

Make An Insurance Claim Request A Callback